We are recruiting another GPA to support the GPs & nurses to ensure smooth running of clinics by performing more routine administrative and clinical tasks on behalf of the clinicians, freeing up their time to concentrate on the patient. The GPA will work in a team with two other GPAs and will be expected to carry out a variety of duties each day to support GPs, ANPs & practice nurses.
Main duties of the job
Sorting incoming clinical and administrative triage requests includes signposting, gathering further information from patients, sending on to clinicians and sending to team members or outside agencies where appropriate. It also includes direct booking of appointments for patients.
Arranging appointments, referrals, tests and follow up appointments of patients
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefit agency forms etc.
Explaining treatment / referral options to patients
Helping liaise with outside agencies e.g. getting on call doctor on the phone to ask advice or arrange admission while the GP continues with their consultation
Supporting the GPs/clinicians in clinic by ensuring relevant stock is filled in their consulting rooms
Extracting all information from clinical letters that needs action to be taken / coding
Fridge temperature monitoring, checking emergency equipment/drugs, stock checks for clinical stock
Audits
Care home weekly ward round administration
Managing diary entries on the clinical system
Injection registers ordering stock and arranging appointments
Administration work to assist with GP contracts e.g. QoF, Long term Conditions LES etc.
About us
Whittle Surgery is a large, busy practice with around 11,600 patients based in Whittle-le-Woods. We have a team of 8 GPs, 3 advanced nurse practitioners, 2 practice nurses, 2 student nurse associates, 2 HCAs, 2 GPAs, 1 pharmacist & 1 pharmacy technician and a large administrative team. We are a training practice and encourage our employees to develop within their role at the practice.
Job responsibilities
Job summary
A GPA will support the GPs & nurses to ensure smooth running of clinics by performing more routine administrative and clinical tasks on behalf of the clinicians, freeing up their time to concentrate on the patient.
Duties include:
Sorting incoming clinical and administrative triage requests includes signposting, gathering further information from patients, sending on to clinicians and sending to other practice team members or outside agencies where appropriate. It also includes some direct booking of appointments for patients.
Arranging appointments, referrals, tests and follow up appointments of patients
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefit agency forms etc.
Explaining treatment / referral options to patients
Helping liaise with outside agencies e.g. getting on call doctor on the phone to ask advice or arrange admission while the GP continues with their consultation
Supporting the GPs/clinicians in clinic by ensuring relevant stock is filled in their consulting rooms
Extracting all information from clinical letters that needs action to be taken / coding
Fridge temperature monitoring, checking emergency equipment/drugs, stock checks for clinical stock
Audits
Care home weekly ward round administration
Managing diary entries on the clinical system
Injection registers ordering stock and arranging appointments
Administration work to assist with GP contracts e.g. QoF, Long term Conditions LES etc.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting health and safety hazards and infection hazards immediately when recognised.
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
Undertaking periodic infection control training (minimum annually).
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognize peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience of working in general practice.
* Experience of working with GP triage systems.
* Experience of phlebotomy, ECGs and urine dip testing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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