We are seeking a versatile and proactive IT Systems Analyst on a contract basis based at our Head Office, Nexus Park, Braintree to support a construction-focused IT environment. This role spans 1st to 3rd line support, with responsibilities ranging from endpoint management to application troubleshooting and network diagnostics. The ideal candidate will be hands-on, adaptable, and capable of working independently across a broad range of technologies.
Key responsibilities
* Provide 1st to 3rd line support for end users across multiple sites and remote locations.
* Manage and support Windows 11 endpoints.
* Manage and support Android and iOS mobile devices.
* Application support for construction-specific software (e.g., AutoCAD, Revit, project management tools).
* Monitor and maintain network infrastructure, including switches, firewalls, and VPNs.
* Collaborate with internal teams and third-party vendors to resolve complex technical issues.
* Document processes, configurations, and resolutions in the IT knowledge base.
* Assist with onboarding/offboarding processes and hardware provisioning.
Essential skills and experience
* Proven experience in a broad IT support role, ideally within the construction or engineering sector.
* Strong knowledge of Windows 11, Active Directory, and Microsoft 365.
* Experience with mobile device management tools (e.g., Microsoft Intune, Knox).
* Familiarity with construction industry applications or willingness to learn quickly.
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
* Excellent troubleshooting and diagnostic skills across hardware, software, and network layers.
* Strong communication and documentation skills.
Desirable Skills
* Experience with Azure AD, Group Policy, and PowerShell scripting.
* Knowledge of cloud-based infrastructure and SaaS platforms.
* Exposure to ITIL practices and service desk ticketing systems (e.g., Freshservice, ServiceNow).
* Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
Additional Information
* Contract length: 6-8 weeks
* Start date: 1 October 2025
* Must be eligible to work in the UK.
* Driving license and access to a vehicle may be required for site visits.
* Occasional out-of-hours support may be necessary.
To apply for this opportunity, please send your CV and covering letter to peoplesupport@nexus-infrastructure.com.
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