W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
W Edinburgh is hiring an Assistant Housekeeping Manager. With W Edinburgh winning the coveted "Scottish Hotel of the Year 2025" award and entering the Forbes Travel Guide with a prestigious "Recommended" rating for 2026, now is the perfect time to join and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in Edinburgh. Please note this is a fixed-term maternity cover role lasting 12 months.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
Reporting to the Executive Housekeeper, the Assistant Housekeeping Manager at W Edinburgh has responsibility for leading the day-to-day operations of the Housekeeping department, ensuring all talent have the right resources in place to meet the demands of the hotel in both guest bedrooms and public spaces.
We are looking for someone who is organized, detail-oriented and a great people manager.
As Assistant Housekeeping Manager, key aspects of your role includes (but is not limited to):
Ensures knowledge and understanding of Health and Safety regulations are up to date.
Oversees all lost and found procedures.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments for the team.
Inventories stock to ensure adequate supplies.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guest room maintenance needs.
Understands and complies with loss prevention policies and procedures.
Ensures all employees have proper supplies, equipment and uniforms.
Assists in supervising an effective inspection program for all guestrooms and public space.
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.
Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.
Handles guest problems and complaints seeking assistance from the Executive Housekeeper as necessary.
Ensures the team is trained to meet the hotel's cleanliness standards.
Sets a positive example for guest relations.
Work in collaboration with wider hotel management team to ensure a successful hotel operation.
Our ideal Assistant Housekeeping Manager is someone who has:
A keen eye for detail.
Strong organization and multi-tasking skills.
Strong communication skills.
Previous experience managing a large team.
Previous experience working in five-star, luxury hotels.
A positive mindset.
A genuine passion for their role.
In return for your hard work, we give you:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centerpiece of Edinburgh's St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel redefines the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.
The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, apply to be our Assistant Housekeeping Manager today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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