Our public sector client are looking for a Housing Assistant to join them.
Location – LE67 4JP
Hours – 36.25 hours per week
Temporary role
Pay Rate - £15.75ph
Job Purpose
As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery.
Key Responsibilities, Customer Service & Communication
* Act as the first point of contact for tenants and their representatives regarding all aspects of housing management.
* Respond to telephone enquiries and provide clear, accurate information on tenancy issues.
* Handle difficult and challenging customer interactions with professionalism and empathy.
* Offer guidance and support to new tenants during the sign-up process.
Tenancy Support & Administration
* Provide administrative support to the Housing Management team.
* Manage day-to-day tasks such as raising repairs orders and processing invoices.
* Maintain accurate records of tenant contact and casework.
* Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers.
Case Hand...