Pay Rate: £27,500 - £30,000 (dependent on experience)
Grade: RCS N
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours per week, Monday - Friday, 9am - 5pm
Location: Ferrybridge - WF11 8JY
Role Overview
Transport First Line Manager to lead and support a small, long‑serving team of drivers, ensuring safe, compliant and efficient transport operations while delivering an excellent customer experience.
Responsibilities
* Manage and lead a team of drivers, including allocating work, monitoring performance, delivering team briefings.
* Plan and schedule transport operations, manually routing and sequencing deliveries to meet service and efficiency targets.
* Oversee fleet compliance, health & safety, and driver training, ensuring all vehicles and drivers meet legal, company, and customer standards.
* Coordinate fleet maintenance, including MOTs and servicing, and act as the first point of contact for customer transport queries.
* Provide on‑call cover as required, offering emergency support to drivers when needed.
Qualifications
* Experience working in a transport or supply chain environment. Suitable for a Transport Clerk/Admin looking to gain more experience.
* Understanding of Working Time Directive and drivers' hours is advantageous.
* Strong customer service and communication skills, with confidence liaising with customers on‑site and over the phone.
* IT‑literate with a good working knowledge of Microsoft Office; experience with SmartTime, Tachomaster or LogicS is advantageous but not essential.
* Hard‑working with a positive, proactive attitude; strong team player who is hands‑on, helpful and flexible, and willing to support all aspects of a small operation—from administration through to customer meetings—to deliver an excellent customer experience.
Benefits
* Discretionary bonus based on performance.
* Flexible working patterns available.
* Generous pension scheme: 8% employer contribution and 4% employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
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