Customer Service Associate | Bournemouth | £26,700 Looking to build a career in financial services or Customer Service? Enjoy helping people and working with detail? This Customer Service Advisor role offers a mix of customer contact and admin support across savings and mortgage services. You’ll be part of a busy, friendly team where accuracy and initiative are valued. As Customer Service Advisor you will benefit from: Autonomy to manage your own workload Exposure to both savings and mortgage operations Support to gain a Retail Banking Certificate or CeMAP A varied role with technical and customer-facing tasks 27 days annual holiday (plus BH) Flexible/ Hybrid working As Customer Service Advisor, your responsibilities will include: Handling customer enquiries via phone and face-to-face Processing savings and mortgage transactions Supporting online services and technical queries Escalating complaints and risks appropriately As Customer Service Advisor, your experience will include: Excellent customer service skills and experience within a cusotmer focused environent Admin experience and strong PC skills Excellent written and verbal communication Willingness to work towards Retail Banking Certificate or CeMAP Knowledge of Money Laundering and data protection (desirable) If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Harriet Forrester at Rubicon for more information