Service Manager - Heat Networks & HIUs
We are seeking an experienced Service Manager to lead the delivery of technical services across heat networks nationwide. This role will take ownership of installation quality, commissioning, fault resolution, compliance, and long-term system performance across HIUs, metering, and billing systems.
This is a field-based role requiring nationwide travel and flexibility outside standard office hours. The successful candidate will also play a key role in building and leading a technical team, managing subcontractors, overseeing operational processes, and supporting regulatory audits.
Key Responsibilities
Technical Delivery
* Conduct site surveys for HIUs, metering, billing, energy efficiency, and compliance
* Install and commission metering systems including AMR, data loggers, gateways, routers, and M-Bus networks
* Carry out fault finding, diagnostics, optimisation, and system performance improvements
* Support contractors with HIU installation and commissioning to required standards
* Manage warranty claims, liaising with manufacturers and clients to achieve technical resolution
* Produce technical reports, O&M manuals, commissioning records, and compliance documentation
Compliance & Safety
* Ensure compliance with Heat Network (Metering and Billing) Regulations 2014 (as amended), CIBSE CP1, ESOS, and relevant industry standards
* Prepare and maintain RAMS and ensure safe working practices on all sites
* Operate in line with CDM Regulations and company health & safety policies
Stakeholder Management
* Act as the technical lead for clients, housing associations, developers, and managing agents
* Handle technical enquiries from end users and clients, maintaining strong professional relationships
* Manage subcontractors, ensuring quality, compliance, and performance standards are met
Operational & Team Support
* Oversee warehouse stock control, materials procurement, and internal stock systems
* Support internal and external audits
* Provide technical training, mentoring, and onboarding for new team members
* Support business development activities with technical input when required
About You
Qualifications & Experience
* Formal engineering qualifications
* 3-5+ years' experience in a technical role within heat networks, metering, or energy systems
* Strong technical knowledge of HIUs, heat networks, metering and billing systems, and M-Bus networks
* Experience with commissioning, system monitoring, optimisation, and fault diagnosis
* Working knowledge of Heat Network Regulations, CIBSE CP1, ESOS, and compliance frameworks
Skills & Behaviours
* Excellent problem-solving, fault-finding, and technical reporting skills
* Proven ability to manage projects, subcontractors, and operational priorities
* Strong leadership potential with the ability to develop and guide a growing technical team
* Accountable, adaptable, safety-focused, and collaborative in approach
Package
* Salary £55,000
* Car or allowance
* Remote-based
* 33 days holiday including bank holidays
* 8 pension (3% employee, 1% government, 4% employer)
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