IT Service Desk Engineer (1st Line)
Full-time
Company Profile
An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. They offer and encourage development and progression, with the opportunity of great career with unrivalled job security and stability.
Job Profile
The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills. The successful candidates will be based within commuting distance of Maidenhead and must be prepared to travel to the office.
Skill/Experience
* Active directory and group policy administration, Windows Server 2008 and above.
* Windows technologies such as Windows Server and Desktop operating systems.
* Windows Server 2008 and above.
* Windows Desktop 7 and above.
* Windows Microsoft Office
* Microsoft 365 Administration
* System build, deployment and maintenance
* Understanding of networking technologies (Routers \ Switches)
* Understanding of networking fundamentals (DNS \ DHCP \ EMAIL etc.)
* Recognised accreditations (MCP's, CompTIA).
* Foundation Certificate in ITIL.
* VoIP knowledge, preferably Gamma.
* Experience with SharePoint On-Line
* Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure.
* Knowledge and experience with monitoring, antivirus and backup technologies
* Apple products and support.
* Knowledge of desktop imaging software/services.
Salary: £26,000 - £28,000 depending upon experience
Location: Maidenhead