This is a remote position.
Work-Based Tutor – Customer Service & Business Administration (L2–3)
Location: Remote (with occasional travel to learner/employer sites if required)
Contract Type: Full-time, Permanent OR Freelance (flexible delivery model)
Salary: Up to £30,000 (FTE) or £60 per learner, per session (freelance)
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About the Role
LT Selection is proud to be recruiting exclusively on behalf of a respected apprenticeship and skills provider delivering across the UK.
We’re seeking an experienced and adaptable Customer Service & Business Administration Tutor to deliver high-quality, work-based learning for apprentices and adult learners working towards Level 2 and 3 qualifications. You will deliver a combination of online workshops, one-to-one coaching, and portfolio support, supporting learners to achieve success in their roles and progress to Gateway and End Point Assessment.
This role is available on both a freelance and full-time employed basis, with remote-first delivery and flexible scheduling.
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Key Responsibilities
* Deliver engaging and relevant workshops across Customer Service Practitioner, Customer Service Specialist, and Business Administrator standards
* Provide high-quality one-to-one support, coaching, and progress reviews
* Guide learners to develop job-specific knowledge, skills, and behaviours
* Prepare learners for Gateway and End Point Assessment (EPA)
* Track and record learner progress in line with funding requirements and quality standards
* Support the design and improvement of delivery content where appropriate
* Liaise with employers and internal teams to ensure a consistent learner journey
* Maintain full compliance with quality, safeguarding, and assessment frameworks
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Essential Requirements
* Recognised teaching or assessing qualification (e.g. CAVA, AET, DTTLS, PGCE)
* Experience delivering apprenticeships or qualifications in Customer Service or Business Admin
* Excellent digital delivery skills using platforms such as Teams, Zoom, or a VLE
* Ability to adapt delivery to individual learning styles and needs
* Strong organisational and communication skills
* Knowledge of Ofsted, apprenticeship standards, and EPA requirements
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Desirable
* Experience with online portfolio systems (e.g. OneFile, Smart Assessor)
* Knowledge of funding and compliance in the apprenticeship sector
* Previous experience supporting remote learners in a caseload model
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Why Join?
For Employed Staff:
* Up to £30,000 salary
* Remote-first delivery model
* CPD opportunities and clear progression
* Supportive and inclusive team culture
For Freelancers:
* £60 per learner, per session
* Flexible working model
* Paid per delivery without minimum caseload targets
* Opportunity to work alongside a modern, tech-forward provider