The ProgrammeSupport Coordinator will play a key role in supporting the effective delivery of three core programmes within ABC and PCPC:
2. Primary Care Support Programme
3. ADHD Primary Care Connect.
This role provides high quality administrative coordination, meeting and event support, and programme assistance to ensure these services run smoothly and remain well organised and connected across partners.
Main duties of the job
Working closely with the ABC and PCPC leadership teams, the post holder will help ensure that communication, governance processes, and programme structures are consistent, reliable and aligned with each programmes priorities.
This is a pivotal role requiring excellent organisation, communication skills, and attention to detail.
About us
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients- to transform how healthcare is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.
More about our organisation: www.allianceforbettercare.org
About Sussex Primary Care Provider Collaborative (PCPC)
Sussex PCPC is a partnership of NHS-funded primary care providers including general practice, community pharmacy, dentistry and optometry.
Together we:
* Ensure primary care is part of Sussex health system decision-making
* Connect practices, neighbourhoods and system partners
* Share learning, amplify messages, and support collaboration
* Sussex Integrated Health CIC is the delivery arm of the Primary Care Provider Collaborative (PCPC) creating a single, coordinated vehicle for delivering services and managing contracts across Sussex.
Please see attached JD for more information
Job responsibilities
Programme Coordination and Support
* Provide day-to-day coordination support across the Sussex Mentoring Service, the Primary Care Support Programme and ADHD Primary Care Connect.
* Assist programme leads with planning, tracking actions, preparing documentation, and ensuring programme activities run to schedule.
* Support the development, organisation and delivery of programme workshops, learning sessions, training and engagement events.
* Maintain programme timelines, updates and workstream information to support smooth progress and effective communication.
Meeting & Governance Support
* Coordinate meetings for the Sussex Mentoring Service, Primary Care Support Programme and ADHD Primary Care Connect.
* Prepare and circulate agendas, papers and action logs for programme meetings.
* Provide clear, accurate and timely minutes to support programme leads and workstreams.
Administrative Support
* Act as the first point of contact for administrative queries relating to the three programmes.
* Maintain well-structured and compliant filing systems, version control and documentation across Teams.
* Prepare programme materials including reports, presentations, and updates.
* Support onboarding arrangements for new staff, clinicians or partners joining the programmes.
* Ensure programme administration processes are streamlined, consistent and well maintained.
Project Support
* Support programme leads with project tasks such as data collation, tracking milestones, monitoring progress and updating programme trackers.
* Assist in organising workshops, events and collaborative sessions across all three programmes.
* Monitor progress against action logs and ensure updates are recorded and shared promptly.
Communication & Relationship Management
* Liaise with the Sussex Training Hub, practices, PCNs, ICTs, system partners, voluntary sector organisations and internal colleagues to support strong communication flows across the three programmes.
* Handle enquiries professionally and escalated where appropriate.
* Support internal and programme specific communications, including newsletters, updates, and briefing materials.
General Duties
* Uphold organisational values and professionalism in all aspects of the role.
* Maintain confidentiality and ensure compliance with Information Governance requirements.
* Contribute to the continuous improvement of ABC and PCPC programme processes.
* Undertake any other duties appropriate to the role.
Person Specification
Knowledge, Skills and Abilities
* Excellent organisational skills with strong attention to detail.
* Proficiency in MS Office and use of Microsoft Teams for file and meeting management.
* Clear, professional written and verbal communication.
* Ability to prioritise effectively, manage multiple deadlines and adapt to changing demands.
* Ability to handle confidential information with discretion.
* Strong interpersonal skills and ability to build productive relationships.
* A proactive, problem solving approach to work.
* Positive and professional demeanour regarding changing priorities/ unexpected challenges
* Commitment and evidence of Continuing Professional Development (CPD)
* Understanding of NHS governance, structures, or operational processes.
Experience
* Experience working in an administrative role
* Experience organising meetings, minute taking and action tracking.
* Experience working in a fast paced environment with multiple stakeholders.
* Experience working both independently and collaboratively as part of a team.
* Experience in NHS, primary care or health system settings.
* Experience supporting projects or programmes.
Qualifications
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
* Qualification or training in administration, business support, or project coordination
Behaviours and Values
* Operates at all time in line with Confidentiality and Data Protection Act
* Professional, calm, and solutions-focused approach
* Commitment to equality, diversity and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,321.79 to £35,214.59 a year. Dependent on experience
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