Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job: The holder of this post is responsible for cleaning and presentation of stations, ensuring stations are clean and presented to the highest standard across your designated region of stations. To provide a safe environment whilst delivering excellent customer service at all times. Ensuring cleaning duties are carried out in accordance with Stations Standards and any local instructions. You will use only approved equipment, chemicals and wear the appropriate personal protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH) Your main responsibilities will be: Ensure your personal safety and that of others, including that of visitors and contractors at all times. Provide a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained to a high standard. Assist traincrew and station staff in undertaking emergency procedures and evacuation procedures when required. Provide a safe, courteous and helpful service at all times. Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation. To assist customers as appropriate, especially those with special needs or at times of service disruption. Provide managers and supervisors with proactive information that delivers higher and improved cleanliness standards. Undertake cleaning of biological hazards. Observe COSHH Regulations in place. Complete paperwork as required, detailing and signing for all work carried out. Dispose of waste, including bio-waste and sharps in accordance with local instructions. Advise Manager of any problems or defects identified. To undertake additional tasks as required by the local manager applicable to the role. Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times. As a minimum, you will need to be: Able to travel to your location of work within 60 minutes, for all shift times. Organised and efficient and able to cope with repetitive tasks under pressure at times. A great communicator and can talk to anyone Passionate about doing the right thing - nothing is too much trouble. Competent in the ability to use technology. Confidence to make regular live announcements at your station. Able to distinguish colours with normal colour vision All new entrants are required to undergo Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this. Working pattern: Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week. On average you will work 37 hours per week over 5 days. Earliest start time 0600 latest finish time 1924 Two shifts 0600 - 1324 and 1400-1924 Two day rotating roster The Reward: There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £30,000 per annum plus regional allowance. As well as a competitive salary, we offer a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employee Free leisure travel for spouse/partner and dependants (criteria dependant) 75% discount on many other train operating companies Full training and support with development Large range of exclusive retail offers Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply. https://exceptionalindividuals.com/neurodiversity/ https://www.healthassured.org/blog/neurodiversity/