Description As Bordereaux analyst, you would be responsible for the operational oversight of the outsource provider, alongside assisting in any query resolution that may arise from the processing of the data files presented by third parties into the ViPR system. There is an emphasis on data quality and accuracy, and the role will also be responsible to assist in the quality control of uploaded data and processes managed by the outsourced Bordereaux Processing Team. Responsibilities will include: You will act as a source of knowledge and point of query triage/resolution for inhouse and outsourced team members, escalating to the Head of Underwriting Operations where applicable. You will assist with ensuring the continued timely throughput, high quality and accuracy of data handled by the outsourced bordereaux operations function. You will assist with the development of the chosen bordereau management system Intrali. Provide support to the Head of Underwriting Operations as required in matters relating to the operational oversight of bordereaux processing. Act as an Intrali SME for the CNP business You will take responsibly for quality control, audit and query resolution arising from the bordereaux management process. This will include educating the outsourced team to reduce the number of queries raised where appropriate. You will produce, monitor and complete the bordereaux processing monitoring and oversight MI reports. You will analyse/interpret and challenge the weekly and monthly bordereaux processing statistics provided by the outsource team. You will assist in the processing of bordereaux into Intrali. You will act as a contact to resolve any issues that prevent the processing of Bordereaux within agreed timelines. Maintain ownership of the identification of data quality issues in line with Lloyd's standards Liaise directly with Brokers and Coverholders to chase bordereaux, resolve queries and improve data quality as well as ensuring robust communication is maintained with Underwriting teams. Support the outsource provider maintains up to date and accurate process and training documentation. Challenge and develop existing MI, and report to internal stakeholders, coverholders, brokers and TPA’s to promptly notify relevant parties of any perceived new risks or failures. Contribute to continuous improvement to improve existing processes, streamline activities and drive best practice in bordereaux management. Skills and experience: Strong analytical skills. Strong aptitude for data. Good working knowledge of the VIPR – Intrali system Good knowledge of bordereaux data across a large number of different business lines and the desire to understand the technicalities of the different lines of business. Excellent communication skills, deliver verbal and visual presentations to internal and external stakeholders including senior management. Intermediate to Advanced Excel knowledge and skills in other Microsoft Office products in order to support MI and Reporting. Knowledge of Lloyd's Delegated Authority business. Lloyds and London Market experience. Ability to handle a diverse range of priorities and tasks in parallel on own and within a team. Delivery focused and deadline driven. Excellent attention to detail. Flexible working style. Change centric – with a focus on continuous improvement. This will include the competencies Stakeholder engagement: Acts as a point of contact for brokers, coverholders, outsourced providers and internal underwriting teams to resolve bordereaux queries. Maintains clear communication to support timely processing and data quality. Collaboration and teamwork: Works closely with in-house colleagues and the outsourced bordereaux processing team to support accurate and timely data handling. Shares system and process knowledge to reduce repeat queries and improve understanding. Adapting to change: Handles multiple tasks and priorities in parallel, responding flexibly to issues that may impact bordereaux processing timelines. Adjusts focus to meet operational demands and delivery deadlines. Continuous Improvement: Contributes to improvements in bordereaux processes, controls and MI, supporting efforts to streamline activities and drive best practice. Assists with the ongoing development of the Intrali bordereau management system. Innovation: Supports the development and effective use of the bordereau management system by identifying opportunities to improve processes, MI and system usage within existing frameworks. Resilience: Maintains attention to detail and delivery focus while managing operational issues, queries and deadlines. Handles audit, quality control and query resolution activities in a structured and consistent manner. Future Focused: Supports sustainable bordereaux operations by helping maintain accurate MI, documentation and controls. Contributes to improving data quality and processes to support ongoing business and underwriting needs.