X1 Sales and Lettings - Lettings Administrator, Tenancy Care
X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry. We are rapidly expanding our Sales, Lettings and Property Management business, which has grown from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike.
Our Values
We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.
Awards and Accolades
In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West. We continue to be recognized as Best Lettings Agency in Manchester and Merseyside in previous years, and were awarded Gold by the British Property Awards in 2021. These accolades reflect our dedication and expertise.
The Role Your Focus and Contribution
As a member of the Lettings team, you will be responsible for administration of the application process through to move‑in, daily management of tenant care, renewals and deposits. The role is process driven and customer facing; your strong organisational and communication skills – both internally and externally – will contribute to your overall success.
* Working in line with compliance legislation
* Completion of all tenancy and reposit renewals adhering to SLAs
* Ensuring appropriate communication with SAM regarding notices received
* Deposits and reposit registered inline with SLAs
* Ensuring all compliance documentation on internal system(s)
* Responsible for completion of pre‑tenancies
* Co‑ordinate key and fob handovers and tenant move‑in
* Management of parking
* Ensuring referencing is completed in line with SLAs
* Processing of holding deposits inline with legislation and SLAs
* Provide impeccable customer service levels and contribute towards positive brand reputation
* Complaint handling
* Ensuring internal systems are kept up to date with all contact details and relevant notes
About You
* Team player
* Excellent organisational skills
* Pro‑active approach
* Process driven
* Excellent attention to detail
* Use own initiative to effectively problem solve
* Strong communication and customer service skills
* Works confidently in a fast‑paced environment
* Passionate about delivering exceptional standards
* Well presented
* Proficient technically
* Professional, positive and enthusiastic approach
We Offer
A competitive salary, 25 days holiday plus Bank Holidays and additional paid time off at Christmas and investment in your on‑going training and development. We also offer complimentary on‑site gym access and a whole host of employee perks such as discount cards and regular treats and staff events.
Department - Lettings
Location - Liverpool City Centre
Salary - Competitive, dependent on experience
Contract type - Permanent
Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
REF-225 056
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