PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology.
We are seeking an experienced Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow, Bristol or Leicester.
What you ll be doing
* Deliver day‑to‑day support for allocated clients, including renewals administration and general servicing.
* Support Consultants with scheme renewals and rate reviews across Group Life Assurance, Group Income Protection, Group Critical Illness, and/or Healthcare, following internal processes.
* Build strong relationships with clients and providers through sound scheme knowledge and regular written and verbal communication.
* Provide proactive support on ongoing client services and project‑based work.
* Assist advisers and the client‑facing team with meeting and report preparation, obtaining/checking quotes and administering new business in line with compliance requirements.
* Manage workflow to agreed internal SLAs and processes.
* Handle ad hoc client queries, resolving or escalating as needed.
* Produce work to a high standard of quality and accuracy.
* Manage claims and medical underwriting where appropriate.
* Maintain accurate client records across internal systems and databases in line with compliance requirements.
* Support preparation of employer/employee communications.
* Contribute to internal best practice and continuous improvement.
* Develop knowledge of wider employee benefits products and the market through training and, where agreed, qualifications.
What we re looking for
* Background in Risk or Risk and Healthcare insurance within Employee Benefits.
* Working knowledge of Group Risk products (GLA, GIP, GCI) and/or Healthcare schemes.
* Strong organisational skills with experience managing workflows to SLAs.
* Excellent communication skills and relationship‑building with clients and providers.
* High attention to detail and accuracy; confident with data and compliance‑led processes.
* Proficient in MS Office (Word, Excel).
* Proactive, collaborative team player with a continuous improvement mindset.
* Commitment to developing market knowledge; openness to training and relevant qualifications.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow.
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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