Who we are: Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do. From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run. At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us. What we are looking for: Reporting to the Retail Team Leader for the relevant shop, you will be responsible for the smooth running of the Ascot Shops during Royal Ascot. We have 5 shops on site over Royal Ascot, two in the Royal Enclosure and one per enclosure in the Queen Anne, Windsor and Village Enclosures respectively. This is a temporary role from Monday 16 June to Saturday 21 June 2025. This role would primarily be for the week of Royal Ascot, with extended hours for Tuesday 17 June to Saturday 21 June which would be 09.30 to 19.30. We would also ask for you to attend site on Monday 16 June from 09:00 to 17:00 for training and familiarisation purposes. There is potential for additional shifts at further racedays across the year. You must be available for all the dates and times above. The pay rate for this role is £14.57 per hour, inclusive of holiday pay. What you’ll be doing Principal Responsibilities Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding shop conditions and visual merchandising standards Maintain a fully stocked shop. Ascertain customers’ needs and wants Recommend and display items that match customer needs Welcome and greet customers Manage point-of-sale processes Actively involved in stock management Keep up to date with product information Accurately describe product features and benefits Follow all Company policies and procedures Skills and experience you can bring Proven working experience in retail sales is desirable Basic understanding of sales principles and customer service practices Proficiency in English Solid communication and interpersonal skills Customer service focus Friendly, helpful, confident and engaging personality Basic administration skills Committed to raising the standard in every aspect of working life Ability to work under pressure and deliver deadlines Ability to communicate in a proactive and positive manner Ability to be flexible and adaptable Integrity, commitment and diplomacy The willingness to work in a spirit of partnership Excellent attention to detail Accuracy at all times An understanding of the events industry and the rhythms in which this functions An understanding of retail POS systems is desirable. Good IT skills, e.g. Microsoft Outlook, Word and Excel Our Diversity and Inclusion Vision We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company. How to apply Applications will close on 30 May 2025. We reserve the right to close this vacancy early should a suitable candidate be identified. For assistance with your application or should you require an alternative application format, please contact [email protected]