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Job Description
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Evesham practice!
Job Description
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Evesham practice!
What Your Typical Day Will Look Like
Your focus is to provide an exceptional customer service to our clients - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Please note that there won’t be any crossover into a clinical role with this position.
Some Of Your Key Responsibilities Will Include
* Greeting clients and their pets with a friendly and empathetic approach
* Managing phone calls, appointment bookings, and enquiries through multiple channels
* Processing payments and handling invoices
* Maintaining patient records and assisting with insurance paperwork
* Supporting the veterinary team with day-to-day administrative tasks
* Managing waiting areas and ensuring a tidy, welcoming reception space
This role can be full or part hours, come and talk to us about what works for you
The Attributes Required
* You are a people person - the friendly and welcoming face for the client and their pets when they arrive at the practice.
* You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
* You are calm, attentive and always focus on the clients’ needs.
* You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
* You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
* Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
* Customer Service experience would be preferred but not essential
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance, as well as free car parking.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
Veterinary Services
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