About The Role
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Receptionist
Part-time: 30 hours per week
Practice Plus Group, Emersons Green, Bristol.
Working as part of a 4 strong reception team to act as the first point of contact for all patients and visitors entering the hospital, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team. To assist in the operational function of the hospital
In this role the Receptionist will provide a professional and patient focused receptionist role, greeting patients on entry to the hospital and creating a calm and reassuring atmosphere for patients.
Part-time, 4 days (30 hours) per week on rotation with additional 2 Saturdays to be worked every month.
Hours: 6am-2pm/ 8am-4pm/ 1pm-9pm; Max. 2 Saturdays a month (4 hour shifts) between 6am-6pm
What you'll be doing
* To help support the Reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.
* To answer telephone calls from patients, GP surgeries and other hospital staff on general queries.
* To use the computer system to record patient attendance within the Hospital.
* To process patient discharge summaries and update clinical system.
* To contact patients with their attendance time for Cataract surgery.
* To maintain “Did Not Attend (DNA)” register and inform patients of the process.
* Ensure opening up and closing down procedures are followed.
* Process daily mail incoming and outgoing.
* Maintain the car parking pass allocation register.
* Provide help to the admin function when required.
* To be flexible to work to shift patterns, which will include evenings and weekend working to provide cover for colleagues
What we’ll look for in you
* Satisfactory Occupational health Clearance for the role specified
* Satisfactory relevant CRB clearance
* Excellent IT skills
* Literate and numerate
* Good command of written and spoken English
* Excellent telephone technique
* Excellent communication and interpersonal skills
* Ability to deal with difficult situations in a calm manner
* Good keyboard/computer skills
* Conversant with Microsoft Office Packages
* Good skills using Patient Administration Systems or equivalent
* Attention to detail
* Ability to work flexibly within the needs of the Service.
To apply for the role, click on the link below. If you have any questions contact Thomas.quirke@practiceplusgroup.com.
All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
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