Estates Operations Manager – Central London Housing Association
£31.50 PAYE / £40.00 Umbrella LTD (Inside IR35)
36 hours per week
3-6 month ongoing contract
We are currently seeking an experienced Estates Operations Manager to lead a team of estate management staff, ensuring the delivery of high-quality services across multi-tenure properties in line with organisational Placemaking Principles.
Responsibilities:
Manage large service contracts, ensuring excellent customer service for residents across all tenure types.
Lead and motivate estate management teams to achieve property management targets effectively and economically.
Ensure compliance with health & safety, fire risk assessments, and wider statutory regulations.
Build strong relationships with contractors and stakeholders, monitoring performance against SLAs.
Oversee service charges, rents, and maintenance contracts in line with tenancy agreements.
Manage complaint processes and deliver quality responses within set procedures.
Produce accurate business reports and presentations for management teams.Requirements:
Level 4 qualification in Leasehold Management (or equivalent) – candidates working towards this are welcome.
Proven experience in managing multi-tenure estates and service charge budgets.
Demonstrable experience in developing large-scale estate management strategies.
Previous team management experience within estates, housing, or property.
Strong knowledge of housing legislation and regulatory requirements.
Excellent IT and data analysis skills.Location: The role will operate across three main sites: Head Office (Central London), South West London, and South London. Hybrid working is available, subject to site needs and team requirements.
Contact: James at Service Care Solutions (phone number removed) / (url removed)