Salary: £29,540 to £32,061 per annum, plus weekend working enhancement.
Contract Type: Fixed Term Contract for 12 months. Final start date and end dates will be agreed with the successful candidate.
Working Pattern: Full-time, 37 hours per week including weekend working.
Location: Durban House, Durban Road, Bognor Regis PO22 9RE. Due to the temporary closure of Durban House, you will be based at Tradewinds Business Centre, Heath Place, Bognor Regis PO22 9SL. You may also be required to work at other county council locations when required.
Interview Date: Thursday 09 April and Friday 10 April 2026
Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
Regular attendance at your designated base location will also be necessary, and there will opportunities for some remote work. Final arrangements will be confirmed with the successful candidate.
Where service demands you will be required to participate in a rota to provide cover between the hours 8am to 8pm, 5 out of 7 days per week, including weekends and bank holidays.
You may need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available.
About the Job
The Community Hub is an agile customer service function. It adapts to deliver local authority commitments mandated by the government, these include or have included: COVID support, the Household Support Fund, and the Homes for Ukraine scheme.
As a Community Hub Officer, you will provide telephone, email, and e-form contact points for a wide range of inquiries from residents. You will be responsible for delivering a front-line service directly to customers, offering solutions to the queries and issues raised.
The focus of this role is to deliver a truly customer-focused service which delivers 'Customer Excellence' standards consistently and supports the residents of West Sussex.
If you enjoy working in a dynamic, fast-paced environment and value being part of a collaborative team dedicated to supporting colleagues in delivering improved outcomes for the residents of West Sussex, we would like to hear from you!
Required Qualifications and Skills
* Excellent verbal and written communication skills.
* Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
* Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
* Proficient IT skills.
* Experience of working in a customer service role.
* Knowledge of the processes involved in the work of prevention and crisis support, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme.
A range of discounts give our staff access to hundreds of offers; groceries
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