You'll manage and inspire a brilliant team of planners and coordinators, helping them grow, hit their goals, and feel valued.Lead Coordinator Location: Hybrid &x2013; 2 days office Wilmslow, 3 days from home Salary: £25,250 per annum bonus £4,800 We&x2019;re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You&x2019;re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. That&x2019;s where we come in. From HR and Health & Safety to ISO certification, fire safety, and more - we&x2019;ve got your back. Our goal To take the stress off business owners so they can focus on what they do best. The RoleAre you a natural organiser with a passion for leading teams and making things happen Do you thrive in a fast-paced environment where no two days are the same If so, this could be the perfect next step in your career. We&x2019;re on the hunt for a proactive, energetic, and people-focused Team Leader to head up our Field Support team. This team plays a crucial role in our business, they&x2019;re the ones behind the scenes making sure our consultants are in the right place, at the right time, delivering outstanding service to our clients. You&x2019;ll be their guide, coach, and biggest cheerleader, ensuring we keep everything running like clockwork. What you'll be doing:&x2022; Leading with purpose: You&x2019;ll manage and inspire a brilliant team of planners and coordinators, helping them grow, hit their goals, and feel valued.&x2022; Keeping us moving: From daily scheduling to resource planning, you&x2019;ll ensure our field teams are where they need to be &x2013; all while keeping productivity high and client service exceptional.&x2022; Performance focused: You&x2019;ll monitor team KPIs and make sure we&x2019;re hitting service level targets, every time.&x2022; Cross-team collaboration: You&x2019;ll work closely with consultants and senior stakeholders to keep our operations aligned and efficient.&x2022; Driving improvements: You&x2019;ll spot opportunities to streamline our processes and make things better &x2013; for our people and our customers.&x2022; Tech-savvy coordination: Using Salesforce Field Service, you&x2019;ll keep appointments on track, monitor team performance, and manage resource allocation.&x2022; Championing people: From regular 1-1s and team meetings to performance reviews, you&x2019;ll build a strong, motivated team that&x2019;s proud of what they do.&x2022; Supporting change: Whether it's a new tech rollout or a service transformation project, you&x2019;ll be right there leading the way and getting your team on board.&x2022; Coordinate and optimise Consultant diaries by booking client visits, minimising travel time, rebooking cancellations, and ensuring service agreements and KPIs are met.&x2022; Support effective communication and reporting by managing Consultant queries, liaising with internal teams, and generating accurate MI and visit-related reports. What we're looking for:&x2022; You&x2019;re a confident communicator who thrives on getting the best out of people.&x2022; Organised, calm under pressure, and brilliant at juggling priorities &x2013; you keep things running smoothly, no matter how busy it gets.&x2022; You&x2019;ve got a strong eye for detail, love solving problems, and always put the customer first.&x2022; You&x2019;re confident working with data and using it to inform decisions and drive performance. Here&x2019;s a taste of the perks we roll out for our extraordinary team members:&x2022; 25 Days of Holiday Bank holidays: We&x2019;re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.&x2022; Birthday Bliss: Your birthday isn&x2019;t just another day on the calendar; it&x2019;s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.&x2022; Post-Wedding Bliss: Newlyweds, we&x2019;ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.&x2022; Growing Families: We&x2019;re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.&x2022; Healthcare cash plan: Your well-being is our priority. That&x2019;s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.&x2022; Pawternity Leave: Welcoming a new furry friend Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience&x2022; Community Days: Looking to give back Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements