Purpose
Global Payments is the leading provider of event and stadia EPOS and Payment solutions in the UK. The EPOS Installation Engineer at Global Payments Sports and Entertainment will play a crucial role in the preparation, configuration, testing and installation of EPOS systems within stadia, hospitality, retail and event environments – including the on-going support of live solutions in the field.
The EPOS Installation Engineer will have the ability to collaborate between multiple departments, Engineering, Warehouse, Configuration and Product to ensure the successful delivery of major customer installation projects. A key element of the role is the ability to influence outcomes by working across internal departments and customers positively. A strong advocate for continuous development, this person will drive deployment process improvements throughout the Global Payments Sports and Entertainment business by identifying improvement opportunities and potential solutions.
Duties and Responsibilities
* Configuration, testing and installation of all parts of EPOS systems, per Company standards and procedures providing full capability and Front-End user training (Project Ownership).
* You will be working, both, in the office and out on the field with the possibility to travel (including abroad).
* Provide clear briefings and communication to clients and end users on how the system is set up, performing and operating.
* Ensure that all technological solutions are tested and in correct working order prior to live events.
* Maintain an up-to-date knowledge of current technology trends and developments in areas of interest and relevance to the business.
* Ensures technical and operational issues are escalated in a timely fashion to the Technical Department Manager.
* Plan and execute projects in line with the project scopes, timelines, budgets, and customer expectations.
* Manage projects and allocate tasks to ensure timely and effective delivery, whilst planning and on-site.
* Collaborate with the business leads, technical leads, third-party vendors and customers to define and document requirements, designs, and technical solutions.
* A key member of the technical team, you will be responsible for delivering world-class solutions to our stadia and events customers. This means understanding what we do well and being proactive in identifying and managing opportunities to improve the way we do things.
* Align all relevant internal resources and activities for complex, high-profile installations to ensure the successful delivery of the project.
* Drive the on-site delivery of implementation plans and project management tools to streamline the efficiency of the Technical team.
* Make proactive suggestions and recommendations for process improvements to drive efficiency and productivity throughout the business.
* Give feedback and assist clients with their needs as required.
* Provide on-site technical support for the deployed infrastructure during go live, monitoring performance, diagnosing, and fixing issues as they arise, providing a fast response service to issues and queries.
* Carry out site surveys to assess and plan requirements for safe installation. Liaise with on-site contractors to agree requirements.
* Provide second line help desk support and potential callouts to customers sites to fix more complex issues.
* Carry out software installation and upgrades on site.
* Willingness to work on-site at our events clients which may include overnight stays, unsociable hours and foreign travel.
* Provide remote out of hours on-call support to our client base on a rota basis.
* Own your development, career and progression. Actively manage and own your PDP and career path in the organisation.
* Based out of our London office in Park Royal, but countrywide travel will be required.
Competencies (Knowledge / Skills Or Abilities / Behaviour)
* Expert knowledge of EPOS and payments device capabilities, solutions, configuration, installation and support.
* Ability to manage and lead projects, whether alone or leading a wider team of peers.
* Highly organised, and able to multitask and manage own workload.
* Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
* Excellent planning and organisational skills; able to establish efficient and appropriate plans for self and team incorporating multiple priorities, objectives and workloads.
* Ability to adapt proactively, quickly and effectively to unexpected changes whilst still ensuring objectives are met.
* Excellent interpersonal, active listening and communication skills.
* Be a team player with a ‘can do’ attitude.
* Ensure that all company standards and policies are implemented and maintained.
* Possess excellent time management.
* Possess a high degree of accuracy and excellent attention to detail.
* Ability to work to deadlines and a daily work schedule.
* Ability to adapt proactively, quickly and effectively to unexpected changes whilst still ensuring objectives are met.
Qualifications
* A minimum of 5 years’ experience as either an installation engineer, with troubleshooting background, or technical helpdesk engineer within the industry with a background knowledge in computer hardware.
* Ideally, experience working within the EPOS industry.
* Project Management qualification.
* Experience of managing projects.
* Networking and Data Cabling experience.
* Clean driving license is essential.
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