Overview
The post holder will work as part of the Digital and Workforce Productivity Solutions (DWPS) team to support the number of programmes and projects, working with partners to improve outcomes and the design of process and technical solutions, with the aim of addressing improved service delivery, performance and transformation for NWSSP and wider NHS in Wales.
The post holder, working with the Digital Workforce Project Manager will support the maintenance and oversight of the various programme and project groups and subgroups by providing high quality administrative support (organizing meetings, minute taking etc).
This post will be responsible for the day-to-day administration for the DWPS Team and will be the first point of contact for service users and stakeholders for the DWPS Team providing advice and resolution of basic and complex queries.
The post holder will as first point of contact, be responsible for the day-to-day administration of the DWPS Team.
They will provide support to the Programme and Project Managers within DWPS and the wider team, including coordinating high profile meetings with stakeholders. Develop agendas and papers, project plan documentation, maintaining action logs and risk registers and project communications.
Responsibilities
* Provide high quality administrative support to DWPS Programme and Project Managers, including organizing meetings and minute taking; maintain project documentation, action logs, risk registers and communications.
* Manage day-to-day administration for the DWPS Team; act as first point of contact for service users and stakeholders, providing advice and resolving basic and complex queries.
* Coordinate high-profile meetings with stakeholders; develop agendas and papers; support project plans and communications.
* Maintain a fast-paced, professional working environment with a diverse workload and tight deadlines; demonstrate strong interpersonal and communication skills; work independently with minimal supervision.
Qualifications and skills
* Proven administrative and project support experience; ability to work in a fast-paced environment and deliver quality support.
* Excellent interpersonal and communication skills; ability to liaise with a spectrum of stakeholders.
* The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.
* Ability to work on own initiative with minimal supervision.
Working arrangements and values
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
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