We are seeking an experienced Freight Forwarder to coordinate Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service. Completion of end to end forwarding activities as the individual role requires
Follow strict and time sensitive SOPs/KPIs to ensure compliance
Work closely with internal and external customers
Focus on customer service
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Month end department compliance
Creation of Customs Documentation
Cost control
Assist senior forwarders, Supervisor and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the Operations manager for Internal and external rates reviews.
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line manager
Experience/Skills Required:
Thorough understanding of customer needs
Knowledge and experience in of the international transportation and logistics industry, in export Air, Sea orRoad operations.
A knowledge and understanding of financials and impact on business
A Good knowledge of IT systems and processes used in the transport sector
Fluent in English, local language and any other languages required for smooth operation of business
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