Housing Operations Manager Holliday Street, Birmingham £53,000 to £56,000 per annum plus £3,500 car allowance 37.5 hours per week Permanent About the role To be an effective member of the Senior Leadership Group, making a significant and effective contribution to Trident Group, ensuring that it is well positioned to achieve its vision, current and future business and operational plans and performance targets. This is a leadership role, within our Communities and Housing directorate and operating across and the wider organisation, shaping and driving excellent housing management and specialist accommodation services, and championing best practice, innovation, and the value of meaningful customer feedback input driving service improvements. To develop and lead the delivery of the Group’s strategies that underpin our Housing and Specialist Accommodation services ensuring that we achieve outstanding standards of service, maximise income and make a lasting difference to our customers and communities. What you’ll be doing Ensure that a strategic approach to delivery is taken to the leadership of areas of responsibility including strong, effective collaborative working with our Income, Allocations and Lettings, Assets and Customer Engagement Teams. Work closely with leadership colleagues to provide appropriate delivery strategies, initiatives and proposals ensuring that we are well positioned to meet current and future customer requirements. Be aware of, anticipate and meet regulatory requirements and changes relevant to the services Report regularly to the relevant committee and other customer groups ensuring they are fully briefed on our performance and achievements across all relevant services Be a positive, senior professional and effective role model for all direct reports, and across the Group, taking accountability for recruiting, inspiring, motivating, retaining, coaching and supporting team members. Planning, setting, monitoring and effectively managing relevant budgets for the team. Any other duties outlined in the role profile. Who we’re looking for? Qualifications CIH Level 4 or above, or equivalent Qualifications and/or training that demonstrate the appropriate calibre for a senior management post and is able to keep abreast of the challenges of the professional areas managed. Experience A strong track record in managing teams providing excellent housing services. Experience of developing and delivering relevant strategies. Experience of managing multidisciplinary teams, including colleagues that work off-site. Experience of working closely with their colleagues to deliver high quality services. Knowledge & Skills Up to date professional knowledge about the provision Housing, Sheltered Housing and Specialist Accommodation Services, together with relevant legislation. Extensive experience of developing and maintaining relationships with a broad range of people, at all levels, from Board members to front line staff and customers. Communicate powerfully and in a compelling way that inspires and motivates internal and external audiences. Good understanding of people management, have had a range of relevant training and be able to demonstrate outstanding people management skills. Leadership Experience of successfully managing change to enable the team to achieve and demonstrate continuous improvement and to respond to the continuous challenges. Ability to be an effective role model for Trident Group at the senior management level and to be able to develop productive working relationships. Why join us? This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities Who we are? Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people How to apply? If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.