Head & Neck Support Medical Secretary
The closing date is 09 April 2026
An exciting opportunity has arisen for a proactive and highly skilled part time, 30 hours a week Band 3 Support Secretary to join our dedicated Head & Neck Secretariat team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.
Main duties of the job
* Using Microsoft Office application, produce clinical correspondences with audio transcription, including communication to General Practitioners and other health professionals such as clinical letters, notes, and discharge summaries.
* Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
* Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
* Promote the implementation and adherence of agreed policies, procedures, and protocols, ensuring the smooth running of the office/team including the assessment of priorities and initiation of preparatory action.
* Open and deal with incoming correspondences as appropriate; photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
* Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.
* File results, letters, and various other documentation in medical notes.
About us
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications
* 4 GCSE (C and above) or equivalent
* RSA Stage 3 typewriting, word processing or equivalent
* NVQ 3 Business Admin
Experience
* Secretarial procedures
* Knowledge of software procedures
* Medical terminology
* NHS experience
* Medical Secretarial
Skills
* High standard of grammar and spelling
* Able to prioritise
* Touch type
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Shrewsbury and Telford Hospital NHS Trust
£24,937 to £26,598 a year per annum / pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Flexible working, Compressed hours
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