Posted: 30 May
The role
Our client is seeking a dedicated and personable Receptionist to join their team on a permanent basis. If you have a passion for delivering exceptional service and enjoy engaging with diverse guests, this opportunity may be the perfect next step in your career.
Responsibilities:
- Greeting guests with warmth and professionalism, ensuring a positive first impression.
- Managing guest check-ins and check-outs efficiently and courteously.
- Handling reservations, enquiries, and providing relevant information about the hotel and local area.
- Answering phone calls with clarity, directing enquiries appropriately, and maintaining excellent communication standards.
- Maintaining the reception area in a tidy and welcoming condition at all times.
- Assisting with administrative duties such as data entry, filing, and managing bookings.
- Collaborating with other departments to ensure smooth day-to-day operations and exceptional guest experiences.
- Handling guest complaints and resolving issues with empathy and professionalism.
Ideal Candidate Profile:
- Previous experience in a receptionist or front-of-house role within a hospitality environment.
- Excellent interpersonal and communication skills, both written and verbal.
- Professional, courteous, and empathetic attitude when dealing with guests and colleagues.
- Strong organisational skills with t...
