We're working with a dynamic and growing organisation in Hinckley that's on the lookout for a Client Relationship Specialist to join their high-performing team! This role is all about people, problem-solving, and retention! You'll be the first point of contact for clients looking to renegotiate or cancel their agreements - your mission is to turn that around by offering fast, effective, and solutions-focused service. Think of yourself as the calm in the storm - someone who thrives in high-pressure situations, loves a good challenge, and genuinely enjoys keeping clients happy and on board! Day to Day Acting as the first point of contact for service queries and retention conversations Handling challenging client calls with professionalism and care Investigating issues and working closely with internal teams to resolve them Always keeping client satisfaction and retention at the heart of everything you do YOU? Confident communicator with strong phone-based customer service experience Skilled in managing difficult conversations and turning them into solutions Target-driven and passionate about client success Thrives in a fast-paced office environment and loves working as part of a team Organised, adaptable, and ready to hit the ground running If you're motivated by client success and ready to make an impact, we'd love to speak with you! 49079CCR2 INDHIN...