This post is subject to a DBS check at an enhanced level.
Role Profile:
Your role as receptionist is to be the first point of contact within the service, greeting all our visitors promptly in a friendly and courteous manner. Duties for the post include dealing with initial queries, coordinating appointments, signposting to support available within the service and themunity. Striving to ensure services are warm, and the environment is weing.
Key Activities:
1. As first point of contact, greet and wee clients and visitors in a professional and courteous manner
2. Register clients and schedule appointments using the designated system
3. Ensure administration, record-keeping, andmunication within the project are maintained
4. Manage iing calls and direct them to the appropriate staff or department promptly
5. Maintain and update client records and databases accurately and confidentially
6. Participate actively in staff meetings, training sessions, and other team activities as required
7. Assist clients with enquiries, appointment bookings, and any immediate needs they may have
8. Ensure the reception area is tidy, organised, and presents a weing atmosphere
9. Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant
10. Adhere strictly to organisational policies, procedures, and confidentiality agreements
11. Take accurate meeting minutes during staff meetings and other relevant sessions
12. Encourage service user feedback
Role Criteria:
13. Proven experience in customer service or a similar role, preferably within a healthcare or social services setting.
14. Excellent interpersonal andmunication skills, both verbal and written
15. Strong organisational abilities with the capacity to prioritise tasks effectively
16. Proficiency in usingputers and office software (, MS Office suite)
17. Apassionate and empathetic demeanour with a dedication to assisting others
18. Show a capacity to work alone and the ability to keep calm under pressure
19. Work as a member of a team
20. Respond flexibly to the demands of the post
Desirable Criteria:
21. Qualification in IT/office administration.
22. Previous experience of working with prescriptions.