Join to apply for the Regional Payroll Operations Lead role at Dains Accountants & Advisers
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Join to apply for the Regional Payroll Operations Lead role at Dains Accountants & Advisers
The Regional Payroll Operations Lead is responsible for proactively managing and delivering high-quality payroll services across their assigned region. The role leads the regional payroll team, drives strategic initiatives, ensures operational excellence, and acts as a key point of contact for internal and external stakeholders. This position plays a crucial role in embedding service line strategy, enhancing team performance, and delivering consistent client satisfaction.
Here at Dains, we pride ourselves in delivering the highest standard of service, with a personal and tailored approach.
Your Education, Skills & Experience:
* CIPP or equivalent payroll qualification
* Experience in a professional services or consultancy environment
* Change/project management certification (e.g., PRINCE2, Agile)
* Proven experience in leading and managing regional payroll teams in a multi-client environment
* Strong technical knowledge of payroll legislation, compliance, and best practices
* Demonstrated success in stakeholder management and resolving complex client issues
* Commercial acumen with experience managing budgets and revenue targets
* Excellent leadership, coaching, and mentoring skills
* Ability to manage multiple priorities and projects with strong attention to detail
* Strong communication and interpersonal skills
Why Dains
Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with.
Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support.
Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.
Key Responsibilities:
* Lead and manage the regional payroll team to deliver accurate, timely, and compliant payroll services
* Utilise Payroll Managers and Payroll Quality & Compliance Managers to ensure effective task delegation and delivery
* Oversee team operations, capacity planning, and resource allocation in alignment with service line goals and regional demand
* Coach, mentor, and support Payroll Managers and Payroll Quality & Compliance Managers in fulfilling their roles and delivering on responsibilities
* Use technical payroll expertise to upskill team members and provide coaching on complex client issues
* Collaborate with the Payroll Quality & Compliance Managers to monitor team performance, review outputs, and implement continuous improvement initiatives
* Monitor regional revenue against budget, identify variances, and implement action plans to address shortfalls
* Act as the final escalation point for complex client issues within the region
* Lead the client onboarding process, ensuring accurate vetting, categorisation, and pricing in line with SPM parameters
* Maintain strong relationships with regional partners, directors, and key clients to support growth, satisfaction, and retention
* Embed and deliver the payroll service line strategy within the region, ensuring alignment with national and regional objectives
* Identify and lead regional and service line projects, from definition to delivery, including process improvement, systems implementation, and service innovation
* Ensure all processes within the region meet internal standards and external regulatory compliance
* Lead on the implementation of service line compliance frameworks and quality controls
* Own regionalised client consultancy work, bringing payroll technical expertise and guidance
Some Reward Benefits We Offer Are:
* Hybrid and flexible work options
* Enhanced maternity / paternity pay
* Buy and sell annual leave
* Life assurance
* Private medical
* Cycle to work scheme
* Regular development reviews and training
* Discounted shopping platform
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Accounting/Auditing
* Industries
Accounting
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