Job Title: Customer Service Representative
Location: Northampton (Office:Based)
Salary: GBP 28,000 : GBP 30,000 per annum
Hours: Monday to Friday, 8:00 AM : 5:00 PM (30:minute lunch break)
Job Type: Full:time, Permanent
About the Role
We are recruiting on behalf of our client for a proactive and customer:focused Customer Service Representative to join their Northampton:based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times.
Key Responsibilities
Client Support
Respond to customer enquiries via email, phone, and live chat
Provide accurate quotations and resolve queries promptly
Order Management
Monitor and manage backorders, keeping customers informed throughout
Account Support
Support the Key Account Manager to deliver outstanding client service
Communication
Maintain clear, professional communication with customers and internal teams
Skills and Experience
Previous experience in a customer service or client support role Strong written and verbal communication skills Ability to manage multiple tasks and prioritise effectively Confident using email and live chat platforms; CRM experience is advantageous Positive, solutions:focused attitude with strong attention to detail
Whats on Offer
Competitive salary of up to GBP 30,000 Company:wide profit:sharing bonus scheme Full:time, office:based role in Northampton Supportive and collaborative team environment
If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you.