Why this role is different
This is not a ticket-factory support role.
You'll be joining a business where Applications Support sits at the heart of operations, working closely with product, data, finance and operational teams to keep core systems running smoothly, improve processes, and make life easier for users across the organisation.
You'll be trusted to take ownership of key applications, investigate root causes rather than just close tickets, and play a genuine role in improving how the business uses technology.
If you enjoy solving problems, understanding how systems connect, and being the person people rely on when things matter, this is a role where you'll thrive.
What you'll be doing
* Supporting and maintaining business-critical applications across finance, operations and customer systems
* Acting as the escalation point for complex issues that require investigation and root-cause analysis
* Working closely with internal teams to understand how systems are used and where they can be improved
* Managing incidents, changes and releases to ensure stability and minimal disruption
* Producing clear documentation, knowledge articles and process improvements
* Helping to onboard new systems, features a...