As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry.
Key Responsibilities
Project and Maintenance Support:
* Assist in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met.
* Monitor project and support status, proactively identify issues, and escalate to senior team members as needed.
* Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration.
IT And Technical Support
* Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and resolving network or equipment issues.
* Assist in installing, configuring, and maintaining computers, software, and telecom equipment.
* Train customers and internal users on new IT systems or updates to ensure smooth adoption.
Customer And Stakeholder Engagement
* Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries.
* Build strong relationships with customers, team members, and external stakeholders to support service delivery.
* Coordinate meetings and follow up on action items to drive project success.
Reporting And Documentation
* Prepare accurate reports and documentation on service progress, KPIs, and financial tracking to support audits and compliance.
* Maintain detailed records of service logs, risks, and change requests to ensure transparency and accountability.
* Analyse service performance data and customer feedback to provide actionable insights.
Risk, Quality, And Compliance
* Support risk monitoring and quality control to ensure services meet company and customer standards, even under tight deadlines.
* Prepare cost estimates and service charge calculations, flagging discrepancies for resolution.
* Ensure compliance with company policies and customer requirements.
Administrative And Team Support
* Provide administrative support, including organizing resources, managing files, and maintaining equipment.
* Foster a collaborative team environment by supporting colleagues and contributing to a positive workplace.
* Handle ad-hoc tasks to support service delivery and meet deadlines.