Customer Service Executive
Fantastic opportunity for an experienced Customer Service Administrator to work for this established Distribution Company in Stevenage.
You will be working as part of a large team in an open plan, fast paced office environment, providing administration support to the Customer Account Managers and making sure that the orders taken by the project team arrive in a timely fashion, pass through the operations department as required and are dispatched to the customer as required.
Main Duties will include:
* Dealing with an existing customer base of business clients
* Dealing with incoming calls and emails from your clients on a daily basis
* Dealing with Goods In queries and issues
* Processing orders through to delivery with the customer
* Dealing with stock management and delivery dates
* Dealing with returns of faulty or incorrect items, arranging refunds or credits
* Responsible for export compliance paperwork (liaising with the Export Administrator)
* Quarantine stock management
* Credit notes applications
* Shipping prioritization
The Ideal Person:
* Great communication skills as you will be dealing with a variety of individuals.
* Excellent team player – happy to help out
* Extremely customer focused – someone with a desire to get things right first time
* Must, must, must have excellent organisational and time management skills
* Good working knowledge of Excel and Word
* Above average ability with maths and English!
The Package:
* Competitive salary - £30,000
* Pension
* 22 days holiday plus Christmas shut down
* Virtual Care – GP Service
* Onsite Gym equipment
If this is of interest and you have the relevant skillset listed above, we would love to hear from you!
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.
Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in