Join to apply for the Customer Service Technical Advisor role at Mole Valley Farmers
Location: Totnes, TQ9 7DY
Contract Type: Full-time
Salary: Starting from £27,000, dependent on skills and experience.
Are you a proactive problem-solver with a passion for delivering outstanding customer service? Do you thrive in a fast-paced, technical environment and enjoy helping customers find solutions?
Mole Energy is looking for a Customer Service & Technical Advisor to join our dynamic team. In this role, you’ll be the first point of contact for warranty and service queries, providing expert support and diagnostics to our customers. You’ll work closely with internal teams and suppliers to ensure timely resolutions and a seamless customer experience.
What You’ll Be Doing
* Responding to customer warranty queries and performing first-line diagnostics using structured troubleshooting.
* Managing warranty cases and providing clear communication and updates to customers.
* Interpreting error codes from solar inverters and components during customer calls.
* Coordinating engineer site visits and liaising with internal teams including Logistics, Procurement, and Accounts.
* Ordering replacement parts, raising RMAs, and tracking supplier returns.
* Presenting upgraded product options through technical quotes to support business growth.
* Building strong relationships with customers, engineers, and internal departments.
What We’re Looking For
* Experience in a customer-focused or technical support role.
* Strong communication and decision-making skills.
* Ability to quickly learn technical concepts and product knowledge.
* Familiarity with CRM systems and solar technologies.
* A proactive, empathetic, and solution-oriented approach.
Why Join Us?
At Mole Energy, we’re committed to innovation, sustainability, and putting our customers first. You’ll be part of a knowledgeable, courageous, and collaborative team that values creativity and continuous improvement.
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.
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