Plumber

Job Description

Working hours: Working hours: 37 hours per week, 8:00am – 4:30pm, Monday to Friday. You will also take part in an out-of-hours on-call rota (approximately 1 in every 6 weeks), with additional compensation provided.

Schedule type: This is a site-based role covering areas from Croydon down to Brighton, depending on repair jobs. Jobs are scheduled efficiently using a planning system, with your home (or an agreed starting point within the operating area) as the base location.

The Role

We’re looking for a Plumber to join Raven Housing Trust’s Repairs team, delivering reliable and efficient plumbing repairs across a range of residential properties. You’ll carry out a variety of plumbing works, ensuring every job is completed to a high standard and provides a positive experience for residents.

You’ll use your technical expertise to diagnose faults, complete plumbing repairs right first time wherever possible, and keep residents informed throughout each job. You’ll work independently while also supporting wider teams to ensure plumbing work and repairs run smoothly and efficiently.

This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.

What you’ll be doing

• Carrying out high-quality plumbing repairs across occupied homes and communal areas
• Diagnosing plumbing faults and completing repairs efficiently, ensuring work is completed right first time wherever possible
• Preparing and carrying out a range of plumbing tasks, including installing, repairing and replacing pipework, bathrooms and kitchen components such as baths, basins, toilets, sinks, waste systems, and drainage.
• Carrying out basic wall tiling as part of bathroom and kitchen repairs
• Delivering a great customer experience by communicating clearly with residents and keeping them informed throughout the job
• Always working safely and in line with health and safety regulations, including COSHH and safe working practices.

What you’ll bring

We’re looking for someone who:

• Has a recognised qualification in Plumbing (C&G Level 3 or NVQ Level 2)
• Proven experience carrying out plumbing repairs in a customer-focused environment
• The ability to assess plumbing issues and use your expertise to identify the most effective solutions
• Strong communication skills, with the ability to explain work clearly and keep residents informed throughout each job
• Experience using mobile technology to receive and update work records
• Follows risk assessments, manufacturer’s guidance, and all health and safety procedures, including COSHH and manual handling
• Holds a full, clean UK driving licence.

Why join Raven?

At Raven, we’re more than just a housing association — we’re a community-focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know in your application.

Selection process

Your application will progress through the following stages:

1.Application Review

Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.

Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.

2.Telephone / Microsoft Teams Interview

If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

3.Assessment Centre

Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates:

• 3rd July 2026 - TBC

This is the final stage of the selection process and will determine the outcome of your application.

4.Feedback

Feedback will be provided following the Assessment Centre stage.

Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer.