About the apprenticeship
Duties
Job Description - In this role you will be supporting the day to day running of the IT Infrastructure, taking calls from staff and customers, setting up laptops, PC’s, Mobile Phones & other devices on our network.
Main Duties and Responsibilities
•Resolve one-on-one end-user support and problem resolution via phone, TeamViewer, e-mail and in person
•User accounts administration for both Microsoft Windows and inhouse systems
•Support virtual hosted environments
•Participate in migrations, additions, or changes to network and systems access
•Diagnose and resolve network issues, cabling, switches, and patch panels
•Basic Mitel phone system administration & maintenance
•Deploy and maintain Android system devices
•Assists with new IT project rollouts
•Provide 1st level Help Desk support
•Manage the IT Asset register
•Participate in a 24/7 support rotation which performs night and weekend on-call support
•Ensure compliance to all Company policies
The job will also include all other reasonable related and administrative duties / tasks as may be required from time to time.
Additional information
•5% pension contribution
•Generous discounts on all Castell Howell products
•Additional staff discounts from a range of local businesses
Requirements
Qualifications
Eg GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2 preferred Required skills/experience:
•A genuine interest in IT systems and technology.
•Full driving licence
Desirable Personal Qualities of apprentice
Skills and/or personal qualities required
•Polite, reliable, and hardworking.
•Flexible and willing to work weekends when required.
Skills
Required skills/experience:
•A genuine interest in IT systems and technology.
•Full driving licence
Desirable Personal Qualities of apprentice
Skills and/or personal qualities required
•Polite, reliable, and hardworking.
•Flexible and willing to work weekends when required.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Catapwlt
Qualification
Apprenticeship Level 3 – Digital Infrastructure Engineer
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Castell Howell
Cross Hands Food Park
Cross Hands
Llanelli
SA14 6SX