Job reference 324470 ER Policy Advisor Competitive salary, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates Full time: 35 hours a week. Contract: 8-month FTC Royal Mail, Pond Street, Sheffield, S98 6HR, Hybrid working - you will be expected to attend the office 2/3 days per week, to include Wednesdays & Thursdays. Do you have excellent interpersonal, telephone, and written skills and a passion for promoting positive employee relations? Do you have ER case management experience, particularly focussing on complex ER matters in a fast-paced environment? If so, we would love to hear from you. Due to internal progression and team expansion, we have exciting opportunities within our Employee Relations Team for ER Policy Advisor. Be part of a dynamic HR team that’s at the heart of the organisation, championing employee engagement, driving success, and creating a thriving work culture. Our division offers a wealth of exciting projects and initiatives designed to fuel both your career and personal growth. Join us and make an impact with CIPD’s Highly Commended HR team of the year – where your passion meets purpose! About the Role • Providing written/telephone expert ER advice and guidance to managers at all levels across the business • Managing a portfolio of ER cases providing progressive tailored advice, scheduling and prioritising activities based on the risk assessment and needs of each case. • Reviewing/drafting letters and documents related to ER cases and providing feedback to managers. • Coaching and upskilling managers in all aspects of people management including robust decision-making, fairness, and consistency of application of our ER policies and procedures. • Ensuring all case management details are recorded accurately on our People Case Management system and that cases are proactively managed and driven through to conclusion. • Reporting into the ER Advisory Services Team Leaders you will collaborate with wider HR teams and stakeholders to address complex ER matters. • Contributing to the development and continuous improvement of the ER Advisory Service About You To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below: • In-depth knowledge of HR policies, procedures, and best practices • Excellent written and telephone communication skills • Experience in coaching and upskilling managers • Questioning and analytical skills • Proven ability to deliver commercially savvy, pragmatic HR solutions to complex Employee Relations cases, with a strong focus on managing risk • Ability to work in partnership with customers and stakeholders to deliver business requirements. • Ideally CIPD qualified (level 5) • Passion for continuous improvement and self-development Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*. • Supportive and generous company sick pay • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to perm employees Next Steps The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: Tuesday 10th June 2025. Please note, this advert may close early if the appropriate number of applications has been reached. LI-POST RMG LIMRT LI-Hybrid