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The Pathology IT Technical Administrator plays a pivotal role in supporting and maintaining the IT infrastructure within Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder acts as a lead technical specialist responsible for the day‑to‑day operation of pathology IT systems, including system integration, troubleshooting, user account management, and helpdesk support.
This role involves close collaboration with internal teams and external suppliers to ensure seamless system upgrades, data integrity, and compliance with Trust policies.
During weekly reviews the administrator will contribute to performance monitoring, training delivery, and the development of IT policies and procedures.
Flexibility, strong analytical skills, and the ability to communicate complex technical information to diverse stakeholders are essential.
The post holder will be a lead technical specialist within Pathology IT, responsible for the day‑to‑day running of the Pathology IT systems within the Trust and external links to other organisations.
Providing systems support for the Pathology laboratory system; performing investigation of IT system malfunction, integration support, small systems advice and policies, together with maintaining general housekeeping and providing management of system user accounts and passwords.
Also providing first line helpdesk support to the users of the Pathology systems, including the maintenance of the pathology customer relationship management application.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, providing primary, acute and community services. We are proud of the diversity of our staff and the communities we serve and are building a workforce that helps fulfil our values, improve care quality for patients, and solve tomorrow’s health care problems.
We are delighted that we have been rated as Good by CQC, and we have achieved numerous awards, including the Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and will consider all requests from applicants who wish to work flexibly.
Please see the attached Job Description/Person Specification for a full detail of role and main responsibilities.
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