Soft Services Facilities Manager
Location: HMP Addiewell
Employer: Sodexo Justice Services
Contract Type: Full-time
About the Role
Sodexo Justice Services is seeking an experienced Soft Services Facilities Manager to lead, coordinate, and enhance the delivery of soft services at HMP Addiewell. This critical role ensures our cleaning, catering support, stores, waste management, laundry services, and grounds maintenance functions operate safely, efficiently, and in full compliance with statutory and contractual requirements.
You will play a key part in maintaining a safe, clean, and fit-for-purpose environment while driving continuous improvement, staff engagement, and high-quality service delivery across the prison estate.
Key Responsibilities
* Lead and manage soft service operations including cleaning (clinical and non-clinical), laundry services, stores, waste and recycling, shop, logistics, and grounds maintenance.
* Ensure all services meet contractual KPIs, legislative requirements, and Sodexo quality standards.
* Support catering compliance across HACCP, allergens, food safety, and servery operations.
* Manage budgets, forecasting, reporting and ensure cost-effective delivery.
* Drive continuous improvement, innovation, and service enhancements.
* Lead and develop teams, ensuring strong engagement, performance management, and adherence to HR processes.
* Maintain full compliance with Health & Safety, environmental standards, and ISOQAR requirements.
* Work collaboratively with Hard FM and sustainability teams to support wider facilities objectives.
About You
We’re looking for someone who is:
* A strong communicator and people manager with proven leadership experience.
* Skilled in delivering multi-service soft FM operations within complex environments.
* Financially literate with the ability to manage budgets and analyse performance data.
* Qualified in Catering (SVQ Level 3 or equivalent; HACCP knowledge desirable).
* Experienced in compliance, safety management, and quality assurance.
* Able to build positive relationships with clients, staff, and stakeholders.
* IOSH certified (or equivalent).
Benefits
We offer 20+ Sodexo benefits including a Sodexo retirement plan, discounts to over 1,900 brands, gym discount, and a confidential 24/7 employee assistance program providing independent support including emotional, legal and financial advice.
Equal Opportunity
We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace where everyone is welcome, and we recognise that we’re on a journey with regard to diversity and inclusion. We’re a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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