About Us
Since 1981, Altair has proudly served the Kingston & Belleville areas as an Authorized Apple Service Provider, providing award‑winning service and support for Apple products. We are recognized with the Apple Commitment To Excellence Award and the Canadian Apple Computer Star award for our outstanding customer satisfaction. Our commitment to technical expertise, security solutions, and customer service makes us the trusted choice for Apple users.
Your Mission
We are currently looking for a Manager to lead our Kingston location and oversee daily operations, team performance, and customer satisfaction.
What You’ll Do
* Oversee the daily operations of the store, ensuring efficient workflows and a high level of customer service
* Lead, coach, and support the technical and sales team to achieve performance and service objectives
* Manage scheduling, task allocation, and team productivity
* Ensure Apple repair and service procedures are followed properly, including documentation and use of Apple systems (GSX, Zendesk, etc.)
* Monitor service turnaround times and ensure repair processes are efficient and compliant with Apple standards
* Handle escalated customer situations and ensure a positive resolution
* Track store performance metrics such as repair volume, service quality, customer satisfaction, and sales opportunities
* Collaborate with the team to identify opportunities to recommend additional products, services, or solutions to customers
* Oversee inventory management, including parts ordering, stock levels, and equipment maintenance
* Maintain a clean, organized, and professional store environment
* Support recruitment, onboarding, and training of new team members
* Ensure company policies, procedures, and operational standards are respected
What You’ll Need to Succeed
* Previous management or team leadership experience in retail, technical support, or service operations
* Strong understanding of Apple products and ecosystems (macOS, iOS); technical troubleshooting knowledge is an asset
* Experience managing customer service environments and resolving escalated situations
* Strong organizational, leadership, and time management skills
* Ability to motivate and develop team members while maintaining operational efficiency
* Comfortable using operational tools and systems such as Google Workspace, Slack, Zendesk, or similar platforms
* Ability to multitask, prioritize, and perform well in a fast‑paced environment
* Excellent communication and interpersonal skills
What We Offer
* A dynamic and stimulating tech environment
* Ongoing training and advancement opportunities
* A supportive, passionate, and human team
#J-18808-Ljbffr