Job Description
Product Service & Support Engineer
Your Responsibilities include, but are not limited to:
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o Carry out on-site services (commissioning/service/health check/breakdown/training) of products installed at customer locations.
o Provide remote technical support for products via telephone, email, Teamviewer, MS Teams and other platforms.
o Identify opportunities for repeat site service business at customer locations.
o Identify and feedback any trends with the use or behavior of products through site services or remote technical support.
o Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
o Assist with testing new product developments as required.
o Assist with processing equipment returned for repair as required.
o Feedback any updates in H&S practices required for site activities in target industries.
o Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.
Position Requirements:
1. Excellent communication skills.
2. Technical electrical/electronic engineering background. A formal qualification is preferred.
3. A sound, logical approach to learning and problem ...