Responsibilities
* Provide efficient and comprehensive administration support, working as part of a team, covering all aspects of Dermatology Reception.
* Provide a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
* Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language or clinical terminology and recognise when advice is required from more senior or clinical staff.
* Arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
* Demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
* Change or reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
* Communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally.
* Communicate with the IT Department to report faults or problems with the department’s IT systems or interfaces, often imparting complex or technical information.
* Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists.
About the Trust
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Equal Employment Opportunity
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Contact for Further Information
For further details / informal visits contact: Name: SHARMILA GRICOLAT
Job title: Administration Manager
Email address: sharmila.gricolat1@nhs.net
Telephone number: 07725496575
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