Job summary
University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and organisational reasons.
Main duties of the job
To undertake clerical duties, including providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients, reception staff about appointments or any other queries deemed necessary.
Deals with enquiries where there may be barriers to understanding.
The post holder will deal with all appointment queries by communicating factual routine information to patients, relatives (with consent) and external and internal bodies.
The work is wide ranging from the handling of general internal calls, external patient calls, patient relative enquiries and calls from other Healthcare professionals.
To work closely with the Outpatient Department to develop a wide knowledge of the specialties to ensure a good patient experience, promoting effective communication to achieve the Trust and Divisional objectives.
Communicates closely with the system administrators on a daily basis, updating them on any slot issues, patient queries, and ensuring that feedback is given on any work that has been allocated daily.
Ensuring that all available capacity is fully utilised.
Take instruction from Clinic Administrator to deliver an effective and efficient booking service.
Organises own workload, coordinates and adjusts ongoing clinic appointments.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford, we are proud to serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role. We are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job details
Date posted: 18 November 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year pro‑ratio
Contract: Permanent
Working pattern: Part‑time
Reference number: 205-7337188-C
Location
Royal Stoke University Hospital
Newcastle Road
Stoke-on-Trent
ST4 6QG
Person Specification
Qualifications Essential
* Grade C’s or above in English and Maths
Knowledge Essential
* Varied knowledge of IT skills
Experience Desirable
* Previous NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
UK Registration
Applicants must have current UK professional registration.
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