Europcar is looking for a Part Time Customer Returns Agent
Working hours: 16 hours per week
Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Customer Service Assistant at our Manchester Airport location to join our vehicle returns team.
You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities will include providing a world-class customer service at every stage of the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience.
Ideal candidates will have a passion for service and a calm, professional approach to handling the challenges of a busy customer environment.
What we offer:
* Competitive Basic Salary
* Starting on 6 weeks holiday (pro-rata)
* Pension
* Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Discounted hotel rates through the Accor Group after 12 months of service*
* Cycle2Work scheme*
* Free annual eye tests
* Confidential legal and support services through BUPA
* Career progression and development opportunities
*These are part of our current non-contractual benefits
Key responsibilities include:
* Working closely with staff to ensure timely vehicle receipt and return
* Maintaining excellence in customer service and damage standards, achieving KPIs
* Accurate completion of all administrative tasks according to procedures
* Processing workshop vehicles as per operating procedures
Requirements:
* A full, valid, clean driving license with at least 4 years of driving experience
* Excellent communication and face-to-face interpersonal skills
* Ability to work as part of a team in a fast-paced environment
* Flexibility in working hours, including day, evening, and weekend shifts
Car rental/sales experience is desirable but not essential; training will be provided.
If you believe you have what it takes to succeed as a Part Time Customer Returns Agent at Europcar, please apply today!
Note: Agencies are asked not to send speculative CVs or candidates, as the company will not consider such submissions.
About Europcar Mobility Group
Europcar is a global leader in mobility services with 75 years of experience, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve both individuals and businesses, offering flexible rental solutions on-demand or via subscription.
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