Lead Technical Recruiter (Digital Data and Technology DDaT) - for Engineering, Quality Assurance and Test (QAT) and UCD Professions at UK Home Office
We’re looking for a Senior User Researcher who wants to make a lasting impact on how the Home Office delivers user-centred products and services.
The Enablers Portfolio supports essential areas of the Home Office by creating, maintaining, and managing key technology solutions. We work closely with colleagues within and outside of Home Office Digital including Human Resources, Finance, Estates, Commercial, Security, Communications, and Science, Technology, Analysis and Research teams. Together, we enable smarter, more connected digital experiences across the Home Office.
You can learn more about design and research in the Home Office on our Digital and Data blog:
* Making ethics part of the way we design products and services
* Using ‘cooperative usability testing’ with our expert users
* Establishing the Home Office User Research Ethics Board
Watch this video to hear from members of the team talking about the projects they work on and their experience of working here.
👀 What will you be doing? 👀
Your main day-to-day responsibilities will include:
* Planning and leading user research activities to ethical standards to understand user needs and behaviours and align with project goals
* Sorting, categorizing, and transforming raw research data into valuable information for complex projects
* Effectively communicating user research findings to your team and the wider organisation to influence decision‑making
* Effectively communicating and advocating UCD principles and ways of working with stakeholders
* Supporting the development of accessible services by ensuring that participants with access needs are included in all research
* Mentoring and coaching user researchers in method selection, research execution, ethical research, data analysis and synthesis
🚀 Your skills for this role 🚀
As a Senior User Researcher, you will have experience of establishing and leading an effective user‑centred design culture in a team and supporting them to embed user‑centred design practices into their agile workflow. During the selection process, you’ll be assessed on your experience of this and the following technical skills:
* Managing People and Leading: establishing an effective user‑centred design culture in a team, and supporting them to embed user‑centred design practices into their agile workflow
* User Research: understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods at a senior level
* Analysis and Synthesis: communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition
* Communicate, persuade and advocate: convincing senior stakeholders about the benefits of adopting a user‑centred approach, based on evidence
* Research Ethics: establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers
* Accessibility and inclusion: researching diverse audiences to help teams deliver accessible and inclusive digital services
* Exceptional pension: Employer contribution of 28.97%.
* Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
* Flexible working: Options include full‑time, part‑time, compressed hours, job sharing, and a hybrid model (minimum 60% on‑site).
* Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
* Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.
Learn more about our benefits: Benefits - Home Office Careers
Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.
Ready to lead and innovate? Click “Apply” to access the full job description and salary details.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Design, Information Technology, and General Business
* Design Services, Technology, Information and Media, and Regenerative Design
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