About The Role
Location: Binley
Salary: £29,500
Hours: 40 hours per week
Contract: Permanent
We’re looking for an organised and proactive Account Co‑ordinator to join our team in Binley. Working within the Client Services department, you’ll play a key role in supporting the FM operation by coordinating activities, managing requests, and acting as a central link between the client and Atlas teams.
This is a fast‑paced and varied role that requires strong organisational and administrative skills, the ability to manage multiple priorities, and confidence communicating with both clients and internal teams. You’ll need to be comfortable working with CAFM systems and Microsoft Office, taking a proactive approach and working with minimal supervision.
What you’ll be doing
You’ll manage the flow of client and internal requests, ensuring all work is completed in line with SLAs. A big part of the role involves arranging reactive and planned maintenance visits, keeping everything on track from booking through to completion.
You’ll maintain CAFM systems, ensuring all updates, service records and compliance documents are accurate and up to date, while creating a clear audit trail for the client. You’ll also work closely with operational teams, scheduling teams and subcontractors to ensure services are delivered efficiently and to a high standard.
Key responsibilities include:
* Coordinating reactive and planned maintenance visits and managing them through to completion
* Maintaining CAFM logs, uploading service records and raising follow‑on works where needed
* Raising purchase orders, managing minor works requests and tracking associated costs
* Supporting subcontractor performance and escalating issues where required
* Assisting with quotations using CAFM systems and managing approvals
* Supporting soft services teams with cover planning, stock control and ordering consumables
* Producing weekly and monthly SLA and PPM reports
* Providing general admin support and occasional reception cover
Why join Atlas Workplace Services? You’ll be joining a supportive and collaborative team where you can make a real impact. This is a great opportunity to step into a busy, hands‑on role with plenty of exposure across operations and client engagement.
About You
Minimum qualifications, certifications and training required: GCSE English and Maths or equivalent
Essential knowledge, skills and experience for this role:
* Good written and spoken English with a strong level of numeracy
* Knowledge of Maximo or other CAFM systems would be an advantage, although full training will be provided
* Good IT skills including Microsoft Office, particularly Excel and Word
* Excellent telephone manner and communication skills
* Previous experience in an administrative role within an operational environment
* Strong customer service skills
* Willingness to undertake further technical and business training, such as IOSH Managing Safely
* Knowledge of GDPR regulations and when to apply these to work being undertaken
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