Continuous Improvement Delivery Manager, Edinburgh
Client: Diligenta
Location: Edinburgh, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 482cb05ab754
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Continuous Improvement Delivery Manager
Who are Diligenta?
Our vision is to be acknowledged as a Best in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business described as 'home' by existing employees, we foster a culture founded on positive change and development.
Summary of the role
An exciting opportunity has arisen for a Continuous Improvement Delivery Manager to join the Customer Experience function at Diligenta. You will be responsible for owning and identifying measurable improvements through the end-to-end delivery of projects across the account. You will play a key role in creating the case for change by defining, analyzing MI, insights, and processes within our business to implement and drive improvements, demonstrating measurable impacts on our business and customer experience.
Benefits:
* 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities within the company and our global parent company (Tata Consultancy Services)
* Access to Perks at Work (discounted shopping platform)
* Cycle to Work Scheme & Interest-free Season Ticket loans
* Wellbeing programs, including Employee Assistance Program
* Moments that Matter policies, such as Carer's Leave, Foster Leave, and Retirement Leave
* Contributory pension scheme (up to 6%), Group Life Assurance, and Income Protection
What you'll be doing
* Engaging with senior stakeholders to review journey performance and identify improvement opportunities
* Building approaches to project work, reporting, and oversight; providing data on process efficiency, costs, and risks
* Overseeing business cases to support rightsizing and deployment opportunities
* Maintaining the project route map to identify improvement and transformational opportunities
* Influencing SMEs to ensure consistency and safeguard customer experience
* Managing the complete project change cycle from issue identification to sustaining change
* Collaborating across functions to deliver sustainable change
* Overseeing project deliverables, reducing risks, and removing blockers
* Working with business and transformation partners to identify and address underlying issues
What we're looking for
* Experience with change cycles/methodology
* Approachable, pragmatic, and action-oriented
* Strong coaching skills for team support
* Excellent interpersonal and negotiation skills
* Attention to detail and evaluative judgment skills
* Ability to elicit and capture business requirements effectively
* Understanding of financial impacts of solutions
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and join our innovative team!
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