Job overview
Surrey Downs Health & Care
We are looking to recruit a Healthcare Support Worker to work within the End of Life Care Team. In this role, you will provide care, and support to palliative patients within the community setting to provide a seamless service while a complete package of care is implemented. The post holder will undertake a range of delegated tasks. This role will support the development of skills and abilities to work with this client group to provide the appropriate level of care.
You will have excellent organisational and time management skills and be passionate about delivering holistic care that has the patient at its centre. You will relish developing new ways of working to improve quality and develop a “one team” culture. This is a great opportunity for a proactive individual keen to take the next step in their career, joining an exciting forward thinking team.
Main duties of the job
Please refer to the Job Description and Person Specification attached to this vacancy for further details.
Working for our organisation
Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
1. The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
2. CSH Surrey
3. Epsom and St Helier’s University Hospitals NHS Trust
4. Surrey Council County
Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.
It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Detailed job description and main responsibilities
Principle Duties to include:
Clinical:
5. Coordinate and participate in specialist care e.g. wound care, Doppler testing, phlebotomy, bladder screening and clinical activities, under the supervision and guidance of Registered Nurses
6. Undertake diagnostic tests on request of District Nurses, Community Matron or GP’s e.g. for chronic disease monitoring programmes. This may include home visiting or responsibility for coordinating repeat or regular testing for residents in residential homes
7. Undertake clinical interventions as delegated by a senior team member
Health Promotion:
8. Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards
9. To be involved in supporting, educating and informing family/carers where appropriate
10. Assist in the promotion of health and wellbeing of patients
Administration and Clerical Duties:
11. Maintain clear and comprehensive, signed and contemporaneous records according to Surrey Downs Health and Care procedures
12. Take and record telephone messages, respond and liaise appropriately
13. Manage stationery and documentation supplies
14. To be responsible for maintaining data entry and other record keeping e.g. recording mileage and annual leave on staff databases
Team Working:
15. Work as part of the team participating in procedures and duties in accordance with agreed standards relevant to role
16. Assist with clerical and administrative duties as required
17. Maintain regular contact with the senior team member and communicate all relevant issues
Other Duties
18. Work in partnership with patients ensuring privacy and dignity is maintained
19. Maintain close liaison with the senior team member who is responsible for the workload
20. Work in co-operation with all other professionals and agencies involved in the care of the client
21. Be aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals
22. Participate in the Surrey Downs Health and Care Governance Strategy
23. Participate in Surrey Downs Health and Care Risk Management Strategy
24. Undertake such duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post
25. The postholder is employed to work within Surrey Downs Health and Care localities and may be reasonably requested to move base temporarily or on a more permanent basis, as requested by service needs
Person specification
Qualifications
Essential criteria
26. NVQ Level 3 or appropriate qualification or course
Desirable criteria
27. Evidence of professional development
Experience/Knowledge
Essential criteria
28. Experience relevant to particular post
29. Administration, clerical and IT skills
30. Previous health or social care experience
Skills
Essential criteria
31. Good IT and literacy skills
32. Ability to provide quality care that is responsive to patients needs and to work in partnership with patients and other agencies
33. Good written and verbal communication
34. Ability to organise own time effectively
35. Ability to work effectively as part of a team, valuing contributions from team members.
36. Core nursing/clinical skills e.g. wound care, venepuncture, diagnostic tests
37. Ability to work independently following spoken or written instructions
Other
Essential criteria
38. Reliable & Flexible
39. Willingness to learn new skills
40. Adapt positively to changes in working practices and patterns
41. Car driver with clean UK licence
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
NameRekha RamnarainJob titleOperational ManagerEmail addressTelephone number07796 506850