About the Role
At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.
Fixed term to 26/02/2027 (due to external funding).
Are you driven to support others in building confidence, skills, and long‑term career success? We're looking for a dedicated and compassionate Information, Advice, and Guidance (IAG) Officer to join our Skills Connect team in Bath and North East Somerset.
Key Responsibilities
In this role you’ll support adults aged 18 and over—including those who face the barriers to employment—to build confidence, develop essential skills, and take meaningful steps toward lasting and sustainable work.
You’ll work one‑to‑one with individuals to understand their goals, challenges, and aspirations, offering tailored support every step of the way.
You’ll help people identify their strengths, explore career options, and overcome barriers to employment.
Support will include CV writing, job searching, interview preparation, travel training, and in‑work support.
You’ll also connect participants with training, volunteering, and placement opportunities, offering personalised career coaching to help them move forward.
You’ll work closely with local partners and services to ensure joined‑up support, while managing your own caseload and keeping accurate records.
The role requires experience in delivering one‑to‑one careers advice or coaching, particularly with individuals who may be vulnerable or face complex challenges.
You’ll also need experience in managing challenging behaviour in a supportive and professional manner, helping participants stay engaged and motivated.
Qualifications
* You must have strong communication, problem‑solving, and ICT skills, as well as the ability to work independently and meet project targets.
* A Level 4 qualification in Careers Development or IAG is desirable, or equivalent experience.
* You must hold a full UK driving licence and have the ability to travel across Bath and North East Somerset.
* Enhanced DBS check is required.
* Knowledge of local employment support services and multi‑agency working would be a bonus.
Equal Opportunities
Disability Confident. We are a Disability Confident employer. We will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .
Closing Time
Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
Internal Consideration Policy
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath and North East Somerset Council
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need.
At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity.
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