Summary:
An exciting opportunity has arisen to join our Communications team as Communications Business Partner. If you’re a strategic thinker, a natural storyteller, and passionate about building trust through impactful communication, we’d love to hear from you. A brand-new role within our busy multi-disciplined communications team, the Communications Business Partner will be essential in helping us to deliver a first-class communications service in the years ahead. You will create and implement communication campaigns that build trust in our services and enthuse our customers and key stakeholders to work with us, managing both external and internal communication activities.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives.
We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities.
Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK.
We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes.
We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness.
The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale.
With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose.
Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.
Job Role:
An exciting opportunity has arisen to join our Communications team as Communications Business Partner. If you’re a strategic thinker, a natural storyteller, and passionate about building trust through impactful communication, we’d love to hear from you.
Broad purpose of the post
A brand-new role within our busy multi-disciplined communications team, the Communications Business Partner will be essential in helping us to deliver a first-class communications service in the years ahead.
You will create and implement communication campaigns that build trust in our services and enthuse our customers and key stakeholders to work with us, managing both external and internal communication activities.
As a trusted advisor, you will guide colleagues to use the most effective ways to share information with their target audiences, while taking a proactive approach to mitigating risk to protect the reputation of our organisation.
A natural team player and storyteller, you will support the communications team to provide a great service every day, as well as delivering our longer-term, strategic plans.
As our Communications Business Partner, you’ll:
Deliver creative campaigns that engage and inspire
Shape internal and external communications
Advise teams and protect our organisation’s reputation
Drive long-term strategy while supporting day-to-day work
Key Accountabilities:
* Help shape and deliver the organisation’s communications strategy, identifying and implementing ways to improve how we share information to the wider organisation, our customers, stakeholders and partners.
* Plan and lead the implementation of data-led promotional and behaviour change campaigns for the United Welsh Group brands and audiences
* Plan and implement a calendar of communications activities, managing time and working to tight deadlines to create informed, engaging content for various audiences and media
* Act as communications lead for designated projects, acting as communications advisor for work such as internal business transformation projects, or work created by regulatory changes within the sector
* Oversee United Welsh’s websites and social media profiles to ensure content is regularly updated, engaging and factually correct
* Collaborate with the Executive Team, Senior Leadership Team and other staff to craft and agree strong proactive and reactive media lines
* Support the Head of Communications with crisis communications, following our Marketing Communications Disaster Recovery and Business Continuity Plan
* Review and measure the effectiveness of communications activities, channel performance and campaign work, producing recommendations and implementing improvements
* Proactively monitor issues that affect the social housing sector and our customer groups, seeking and acting on opportunities to create positive publicity and release educational / supportive content
* Provide professional advice to colleagues on handling matters and issues that could effect the reputation of the Group
* Provide coaching and support to Communications Officers to complete tasks and drive service excellence
* Ensure the procurement of communications work is within budget and achieves value for money.
Download the Applicant Pack here for full details. Details of this vacancy can be viewed in full on our website: Communications Business Partner – United Welsh | United Welsh
Additional Information:
Location: Caerphilly
Salary: £44,000 per annum
Contract: Permanent
Hours: Full Time, 35 hours
Closing Date: 14th May 2025
Interview Date: 28th/29th May 2025
We reserve the right to close the advert at any time. Candidates will be invited to interview as and when their applications are reviewed and they have been suitably shortlisted.
To Apply:
Please click on the link below.
To apply, please send a copy of your CV and cover letter tojobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our websitehere. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
* We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application
* Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment
* Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
Please send any applications to jobs@unitedwelsh.com or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.
If you have any difficulty with the links in this advert, please contact bev@charityjobfinder.co.uk
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